How To Use Pay My Bills

  • Overview
  • Requesting Access
  • Locating Pay My Bills
  • Navigating the Bill Pay Page
  • Pay Bill Settings
  • Set Up Payment Information
  • Pay Bills

Overview

Ferguson.com customers can save time and securely access and pay invoices online without the help of a Ferguson associate using Online Bill Pay through the “Pay My Bills” link on ferguson.com.

Pay my bills

With Pay My Bills you can:

  • Access Accounts Payable information 24/7
  • Quickly find current and past invoice balances
  • View, download and print copies of invoices
  • Pay bills securely and directly from a checking account at your convenience
  • Schedule one-time payments in advance
  • Select the permission level that is best for your organization

Depending upon the needs of your organization, you can utilize online bill pay with one of the three access levels:

  1. View Only - User can view, save, email or print invoices, credit memos and statement documents.
  2. Standard Bill Payer – User can perform the view only user functions and pay bills, save/update payment methods and schedule a one-time payment.
  3. Accounting Admin – User can perform the standard bill payer functions and assign roles to other employees in the company.

Requesting Access

Bill pay info

When you are logged in to ferguson.com and viewing your Dashboard, you can request access to Online Bill Pay by clicking “Bill Pay Info,” located in the left-hand navigation menu.

Apply for credit

The Payment Solutions page will display. If you do not have a credit account with Ferguson, you must first apply for credit. If approved, you can then request access to Online Bill Pay from the Payment Solutions page.

Commercial credit account

If your organization has been approved for a commercial credit account, you can then sign up for Online Bill Pay. Click “Request Access” to start the Online Bill Pay setup process or “View Invoices” to display the company invoices.

Payment solutions

If your company is already registered for Online Bill Pay, the Payment Solutions page will display the name of the Accounting Admin. If you do not have the ability to pay bills for your company, you can still view invoices with the following online roles: Accounting, Combo, and Admin. Any of those roles can view invoices from the Payment Solutions page by clicking “View Invoices,” or from your Dashboard by clicking “View Bills”.

Online bill pay

Requesting Access Before You Log In

You can also view the Online Bill Pay page from ferguson.com by typing “Online Bill Pay” in the Search bar. This page provides additional information about the steps for applying for credit and outlines the Online Bill Pay setup process

Requesting Access During Ferguson.com Registration.

If you have not requested access to your Ferguson account online and you would also like to request access to pay your bills online, you can request access to both during the ferguson.com registration process.

Need an Account?
Online form

Click on “Get Started” next to “Need an Account?” on the main page of ferguson.com. Then, complete the online form by entering your account number and company zip code.

Pay bills online

Once your credit account number and zip code have been verified, you will see the Pay Bills Online option. From there, simply slide the button over to confirm that you would like to pay bills online and then check that you are the owner or an authorized check-signer.

Reviewing your request

Reviewing/Processing Your Request

After you submit your request for Online Bill pay Access, the request will take about 24 business hours to be processed. Then, an Accounting Admin will be established to pay bills for the account.

Request Approval

An email is automatically sent to the new Accounting Admin letting them know they now have access to Online Bill Pay. The Accounting Admin will then see a “Pay Bills” button under My Solutions on their Dashboard. The Accounting Admin role receives access to all accounts, has unrestricted access to the site, can pay bills online and set up access to Online Bill Pay for other members of the organization.

Company settings

Set Up Employees to Pay Bills

If you are the Accounting Admin for your ferguson.com account, sign in and go to “Company Settings” in the account drop-down menu or go to “Company Settings” on the left navigation of your Dashboard. You can then set up a new user for access to Online Bill Pay or change the role of an existing user. View the Company Settings tutorial for more details.

Locating Pay My Bills

You can access the Bill Pay Info and Pay My Bills links on the left-hand navigation menu on the Dashboard if you are the Accounting Admin or have Standard Bill Payer access for your company. Click “Pay My Bills” to be taken directly to the Online Bill Pay page.

Locating pay bills
pay bills

Click “Bill Pay Info” to go to the Payment Solutions page and choose from one of the following buttons:

  • Pay Bills - If you are an Accounting Admin or Standard Bill Payer for your company, this option displays.
View invoices
  • View Invoices - For other users who can view company invoices, this option displays.

Navigating the Bill Pay Page

The Online Bill Pay page displays the company’s invoices and a variety of tabs and buttons based on the user access level.

All Accounting, Combo and Admin users that access “View Bills” will see the following fields:

Open tab
  • Open Tab - Displays all open invoices and their open balances.
Closed tab
  • Closed Tab - Displays all closed invoices.
Settings tab
  • Settings Tab – Allows you to update your profile, payment settings, notification settings and perform user management.
Total balance
  • Total Balance - Displays the total outstanding balance of all open invoices.
Print
  • Print - Select individual invoices using the checkboxes for each invoice. Then click “Print” to print the selected invoices.
Download
File format options
  • Download - Select individual invoices from the open or closed tab and then click “Download” to choose the file format for your download. The file format options are: PDF, CSV, CSV Summary, CSV Detail and XML. Most accounting software services will allow users to upload PDF or CSV files. The download option also allows you to download an Easy Import file for some of the most popular accounting software packages, like QuickBooks and Peachtree.
Move to closed
  • Move to Closed – Any invoices that have been paid in full automatically move to the Closed tab. If you choose to select an invoice to move from the Open tab to the Closed tab and the invoice hasn’t been paid in full, it will be automatically moved back to Open tab overnight and will show the remaining balance due.
Select all box
  • Select All Box - Click the check box at the top left on the header line to select all invoices at the same time.
Search and additional fields
  • Column Headers

The grey column headers at the top of the invoices allow you to expand each header to sort or search for a specific document. Each column header also offers A-Z, Z-A, or keyword search options.

Standard Bill Pay and Accounting Admin users with access to pay bills and the “Pay My Bills” link on their Dashboard will see these additional fields on the Online Bill Pay site.

Payment history
  • Payment History - Displays the Payment History for the selected account. This will only show a record of payments made using Online Bill Pay and does not include history on payments made through any other avenue (i.e. sending in a check, etc.).
Pay bills
  • Pay Bills – Allows users to select individual invoices to pay.
Pay on account
  • Pay on Account – Allows users to make a lump sum payment. The tab is visible after a payment account is established under the Payment Settings in the Settings tab.

Pay Bill Settings

The Settings tab allows an Accounting Admin to manage payment settings so they can make bill payments for their company.

Profile settings
  • Profile Settings – Update username, name and email address.
Payment settings
  • Payment Settings - View current payment accounts, set payment options and add new bank account information.

    • Payment Accounts - Edit existing payment information, add new bank accounts, or delete existing payment information.

    • Payment Options - Choose whether invoices will automatically move to the Closed tab upon receipt of payment.
Payment options
Notification settings
  • Notification Settings - Manage account notification settings. Place a check mark in the box if you want to receive payment confirmation messages.
User management
  • User Management - Grant bill pay access to new users, manage existing users and select their privileges.

    • Click “Add New User” to add a new bill pay user.
    • Complete the User Profile for the new user.
New user

Accounting Admins may choose to grant new users View Only access (users with the Accounting, Combo or Admin role), Standard Bill Pay access or Accounting Admin access. Review the Overview section of this tutorial for a description of the access levels.

The Accounting Admin can log in to ferguson.com and go to “Company Settings” to edit a user’s role. View the Company Settings tutorial for more details on adding/editing users and selecting their role.

Set Up Payment Information

You can pay bills individually, in groups, or make a lump sum payment on your company’s account, but first you will need to make sure you have set up your payment information so a payment can be processed.

Your company’s payment information can be saved within Online Bill Pay through the following steps:

Access payment settings

Step 1 - Access Payment Settings

From within Online Bill Pay, click “Settings” and then click “Payment Settings.” To verify bank account information already saved, click “Edit” and to delete an existing account, click “Delete.”

Add bank account information

Step 2 - Add Bank Account Information

Enter the following information for your payment account.

  • Friendly Name - Enter a name to easily differentiate the account from any others that may be entered.
  • Bank Name - Enter the name of the bank.
  • Account Type - Select the type of account from the drop-down menu.
  • Name on Account - Enter the name on the account.
  • Routing Number - Enter the 9-digit routing number.
  • Account Number - Enter the bank account number.
  • Re-type Account Number - Re-enter the bank account number.
  • Address/City/State/Zip Code - Enter the address associated with the bank account, including city, state and zip code.

Click “Save” and your payment setup is complete. You are now ready to pay bills online.

Pay Bills

Pay Individual/Multiple Invoices

If you have access to pay bills, you can pay individual or multiple invoices through the following steps:

Step 1 - Select Invoices

From the Open tab, check the invoices you wish to pay and then click “Pay Bills” to begin the payment process. When selecting multiple invoices, the dollar amount will appear in the bottom right corner of the table. If credit memos are selected, the dollar amount of the credit will be subtracted from the total payment amount shown in the bottom right corner.

Select invoices

Step 2 - Select Payment Information

The Payment Details screen will display. Here you will confirm the account to be used for payment, the date of the payment, and invoices and credits to be applied. The dollar amount of each invoice or credit will be listed and the payment amount box will pre-populate with the full amount of each.

Select payment information

Select or verify the following payment information:

  • Payment Account - Select the desired Payment Account from the drop-down menu.
  • Payment Date - Review or enter a new payment date. You can select a future date.
  • Pay Amt - Review the default amounts and adjust as necessary. If you change a payment amount, you are required to select a reason in the Reason column drop-down menu.
  • Add Deduction/Payment - Select this option if you want to add a payment or a deduction for a line item that you do not see on your account.

Click “Next” to progress to the Payment Authorization page.

Step 3 - Authorize Payment

On the authorization page you can review the details of the payment including:

  • Invoices or credits you're paying or applying one final time
  • Confirm that you authorize the electronic payment by checking the box to authorize the transaction.

Next, click “Authorize” to complete the payment and view the confirmation page. You may also click “Cancel” or “Back” to go back and make corrections or edits to the entries.

Authorize payments

Step 4 - Review Confirmation

Review the Confirmation screen, then click “Done.” Your payment is submitted.

Review confirmation
Pay all invoices

Pay All Invoices

If you want to pay all invoices at one time, select all invoices by clicking the “Select All” box. Then follow the steps listed above to pay invoices.

Pay on account

Pay on Account

You can make a lump sum payment towards your account, but you must have your account information already saved within “Settings.”

Click pay account

Make a lump sum payment through the following steps:

Step 1 - Click Pay Account

Click “Pay on Account” from the Open invoices tab to make a lump sum or one-time payment towards your account. You must have at least one active payment account saved.

Enter payment details

Step 2 - Enter/Verify Payment Details

The Payment Details screen will display. The payment details must be entered and verified to complete the payment.

Select or verify the following payment information:

  • Payment Account - Select the desired Payment Account from the drop-down menu.
  • Amount to Pay - Enter the lump sum payment amount.
  • Payment Date - Review or enter a new payment date. You can select a future date.
  • Reference Number - This optional field is available for you to enter a check number to associate with the payment.
  • Reference Date – This optional field is available for you to enter a date to associate with the payment.
  • Reason - Enter instructions on how to apply the payment (i.e. apply oldest to newest, apply to statement balance, apply to job account #12345, etc.).

If utilizing this payment option, please be sure to send any remittance information to Ferguson at OLBP@ferguson.com so we can be sure to post your payment properly for you. Please include your account number and amount of your payment.

Then click “Next” to go to the Payment Authorization page.

Authorize payment

Step 3 - Authorize Payment

Review the details of the payment, then click “Authorize” to complete the payment. You can click “Cancel” or “Back” to go back and make corrections or edits to the entries.

Review confirmation

Step 4 - Review Confirmation

Review the Confirmation screen, then click “Done.” If you wish to Print Confirmation, click “Print Confirmation” before clicking “Done.” The payment has been submitted.

Payment History

Payment History displays a record of payments made using Online Bill Pay and does not include history on payments made through any other avenue (i.e. sending in a check, making a payment over the phone, etc.).

Payment history

To view the Payment History for the account, click the “Payment History” tab. To view a drop-down listing of the invoices paid with a specific payment, click the plus sign next to the check box for that payment if you chose to check off individual invoices for payment. This feature will not display if you made a lump sum payment.

You can download a list of invoices paid by selecting the payment with a check mark and clicking “Download.”